FlatKeys

Shipping - additional information

Included in the cost of your order is shipping using Royal Mail 1st class standard, either inland UK or international airmail. Orders over 45 are sent tracked (signature may be possible depending on destination).

However, this means that we cannot guarantee the delivery time.

Courier/guaranteed delivery

For guaranteed international delivery we would recommend using a courier. Please contact us so that this can be arranged at additional cost. For UK inland, Royal Mail offers Next Day and 3-day delivery guarantees - please contact us if you wish to use these services at additional cost.

Refund/Replacement due to non-delivery

Royal Mail's standard terms state that we cannot claim compensation for delayed/undelivered items until 3 working days (UK), 20 working days (EU) and 25 working days (ROW) after dispatch. Therefore, unfortunately we are unable to reimburse you for undelivered items or send replacements until after the same period has passed.

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